ValetSupport
Something not working, a date read wrong, or an idea? Write to us, we read every message.
amin2020e@gmail.com
Add a paper and get reminded
- Tap + on the home screen. Scan the paper with the camera, pick one of your recent photos, or import a file (PDF or image).
- From another app (Mail, Files, Safari), use Share, then "Envoyer vers Valet": the paper waits in Valet for you to check it.
- Check the date Valet found. It is shown zoomed on the scan: confirm it, or correct it in one tap. Papers waiting for you are under "À confirmer".
- Allow notifications when Valet asks: reminders are scheduled on the iPhone before each deadline. You can switch them off in iOS Settings.
The assistant's AI model
The assistant runs on your iPhone with an AI model of about 1 GB. Valet downloads it once from Hugging Face, the first time you need it; use Wi-Fi if you can. Only the model is downloaded: nothing about your documents is sent.
You can see the model and change it in Valet's Settings. Once it is downloaded, the assistant works offline.
Tips and monthly support
Tips and the monthly "Un café par mois" support are optional in-app purchases handled by Apple. Tips unlock nothing; the monthly support only adds three supporter app icons and a badge. Every feature is already included. Cancel the monthly support in your App Store account settings; for a refund, use reportaproblem.apple.com.
Common questions
The date it found is wrong.
Open the paper and tap Corriger next to the date, or use the "À confirmer" list. A date you confirm is never changed by the app.
I did not get a reminder.
Check that notifications are allowed for Valet in iOS Settings, and that the paper's date is confirmed.
Is Valet a government service?
No. Valet is an independent app. It helps you keep track of your papers and deadlines, but it does not file anything on your behalf and gives no legal or tax advice. Always check a deadline on the official document or site.
Does it work without internet?
Yes, once the AI model is downloaded. Scanning, reading dates, the Classeur, reminders and the assistant all work offline.
What if I lose my iPhone?
Your documents are encrypted with a key that never leaves the device and is not included in backups, so nobody can read them from a backup, including you. Keep the originals of important papers.
Which papers does it know?
Common French papers: ID card, passport, residence permit, bills (energy, internet, mobile), proof of address, payslips, tax notices, URSSAF declarations for micro-entrepreneurs, insurance and more. Anything else goes into a folder of your choice.
Still stuck?
Tell us your iPhone model, the iOS version and what you were doing. A screenshot helps (hide any personal details first).